A free, fair and independent service for buyers, sellers, tenants and landlords of residential property in the UK.

Introduction
The OEA Scheme offers an independent service for dealing with disputes between Member Agencies and consumers who are actual or potential buyers or sellers of residential property in the UK. The Ombudsman is independent of the Member Agencies and provides a free, fair and impartial review of complaints falling within his Terms of Reference.
The Ombudsman’s role is to reach a resolution of unresolved disputes in full and final settlement – and, where appropriate, he will make an appropriate award of financial compensation.

Code of Practice
All member agents must adhere to the ombudsman code of practice which lays down standards of business conduct. This code has achieved the approval of the Office of Fair Trading under its Consumer Codes and Approval Scheme – and is the only such code for estate agents to have done so.
To view a copy of the code of practice click here

Esjape Properties are Members of the Ombudsman for Estate Agents Scheme